Refund policy

Return & Refund Policy

Effective Date: Until changed
Last Updated: 17/07/2026

At MV, every product is made to order through our print-on-demand fulfillment partner, Qikink. Because each item is produced specifically for your order, we generally do not accept returns or exchanges for reasons such as a change of mind, incorrect size selection, or personal preference.

However, your satisfaction is important to us. If there is an issue with your order, we'll do our best to make it right.

1. Return Eligibility

As our products are custom-made on demand, returns are accepted only if:

  • You receive a damaged product.

  • You receive a defective product.

  • You receive the wrong item.

  • Your order has a manufacturing or printing defect.

To be eligible, you must contact us within 1-2 days of receiving your order and provide:

  • Your order number

  • A description of the issue

  • Clear photos showing the product and the defect or damage

  • Photos of the packaging, if applicable

Claims submitted after the stated timeframe may not be eligible for review.

2. Non-Returnable Items

The following items are not eligible for return, refund, or exchange:

  • Products ordered in the wrong size

  • Change of mind or buyer's remorse

  • Incorrect color or design selection made during checkout

  • Personalized or custom-made products (unless damaged, defective, or incorrect)

  • Minor variations in print placement, color, or appearance caused by screen settings or the printing process

  • Products damaged due to misuse, improper care, or normal wear and tear

As every item is printed specifically for you, we are unable to restock or resell returned products.

3. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please email us at tseeker150@gmail.com within 1-2 days of delivery.

After reviewing your claim, we may offer one of the following remedies:

  • A free replacement product

  • A full or partial refund

  • Store credit (where appropriate)

Additional information may be requested to help us investigate the issue with our fulfillment partner.

4. Refund Process

If your refund request is approved:

  • Refunds will be issued to your original payment method.

  • Please allow 3-4 days for the refund to be processed after approval.

  • Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Shipping charges are generally non-refundable unless the refund is due to our error or a defective, damaged, or incorrect item.

5. Exchanges

Because every product is printed on demand through Qikink, we do not offer exchanges for:

  • Incorrect size selection

  • Different color preference

  • Change of mind

If you receive a damaged, defective, or incorrect product, we will arrange a replacement at no additional cost, where applicable.

6. Return Shipping Costs

In most cases, you will not be required to return the product for approved claims involving damaged, defective, or incorrect items.

If a return is requested as part of the review process:

  • MV will provide instructions before any item is returned.

  • If the return is due to our error or a verified manufacturing defect, we will bear the return shipping costs where applicable.

  • Unauthorized returns sent without prior approval may not be accepted.

7. Order Cancellations

Orders may be cancelled only before production begins.

Once your order has entered production with Qikink, it cannot be cancelled, modified, or refunded, as it is being custom-made specifically for you.

If you need to request a cancellation, please contact us immediately at tseeker150@gmail.com.

8. How to Request a Refund or Replacement

To submit a claim, please contact us with the following information:

  • Order Number

  • Full Name

  • Email Address used for the order

  • Description of the issue

  • Clear photographs of the product and packaging (if applicable)

Email us at:

tseeker150@gmail.com

We aim to respond to all requests within 1-2 BUSINESS DAYS.

9. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

MV
Email: tseeker150@gmail.com

We appreciate your understanding and support. Since every order is made especially for you, this policy helps us reduce waste while ensuring that genuine issues are resolved fairly and promptly. If something isn't right with your order, we're here to help and will work with you to find the best possible solution.